Question 1

The open dial just keeps turning, what do I do?

Accepted Answer

The design of our key lock boxes means it does allow the open dial to turn, even without inputting a code. 
However, if it turns without unlocking after you have entered your code, it means that your code is incorrect. 
A clutch mechanism prevents the handle from being forced open.

Have a think about:
How long has it been since you have used the lock box?
Is it possible someone may have changed the code in the meantime?

Question 2

How to set my code?

Accepted Answer

Let’s get you the help you require. If you click on the link below this will show you a helpful video on how to set your code.

Question 3

I have the code, but cannot open my key lock box

Accepted Answer

Entering the correct key safe code is the only means of accessing the keys inside.
Let’s see if we can get to the bottom of this for you by trying the following steps:
Press the ‘Clear’ button down and release it (this is in the middle of the numbered buttons)
Next, enter your code, ensuring you press the buttons firmly, so you hear or feel a click.
Rotate the open dial 180 degrees clockwise
This should unlock and open your Key safe.

If that hasn’t worked, let’s try again:
Turn the knob anti- to the locked position
Press the ‘Clear’ button down and release it
Enter your code, ensuring you press the buttons firmly, so you hear or feel a click.
Turn the knob clockwise and stop when you meet a resistance
If the knob is pointing down to the clear button position it means that you have a wrong code

If this still hasn’t worked, have a think about:
How long has it been since you have used the key lock box?
Is it possible someone may have changed the code in the meantime?

Question 4

I have moved into a property and there is a key lock box, but we don’t know the code?

Accepted Answer

Unfortunately, we don’t hold any codes for the key lock boxes here. As a main supplier, all units leave us un-coded.  Additionally, being a security item, they do not have any master/reset code facility.
The previous owner/tenants or current neighbours might be aware of any codes for this unit. 
If the above is not successful, this means you will not be able to make use of this key lock box I’m afraid.
The removal of a locked key lock box would need to be performed by someone with cutting equipment (local handyman will be your best bet).

Do not attempt to prise the unit from the way as you will cause a damage to the substrate.

If you have any questions you can email our friendly team at support@wolflok.com

Question 5

I don’t have the code; how do I remove the key lock box from the wall?

Accepted Answer

The only way to gain access to the key lock box without a code or a forgotten code will be to contact a local handyman or locksmith. 
Please do not attempt to forcefully remove the key lock box from the wall as these are secured using self-tapping Standard Security screws (masonry screws) and this will cause damage to your wall substrate.

The removal of a locked key lock box would need to be performed by someone with cutting equipment (local handyman will be your best bet).

Question 6

What if my key lock box freezes shut?

Accepted Answer

Should moisture enter your key safe during extreme weather conditions, it may occasionally freeze shut, stopping you from opening the key safe. 
Moisture freezes in sub-zero temperatures which is unavoidable so it’s important to keep the moisture out of your key lock box and keeping it dry by using the weather cover. If moisture does get in you will need to wipe the key lock box inside and out using a dry cloth.
Should your key lock box fall victim to cold weather, use WD-40 or lock de-icer. Do not use a windscreen de-icer it may damage your key lock box. 
Don’t worry - it doesn’t damage your key lock box.

If you have any questions you can email our friendly team at support@wolflok.com

Question 7

The clear button is stuck, what are my next steps?

Accepted Answer

The clear button may be stuck for several reasons so we can try a couple of things. 
Firstly, try and give the open dial a full 360-degree rotation, anti-clockwise. This realigns the clutch mechanism inside and sometimes releases the clear button. 
If it is still stuck, it may be trapped with brick dust or other elements. Applying some WD40 within and around the clear button to try and clear any debris that may be causing it to stick. 
If this hasn’t worked, and there have been overnight freezing temperatures, it could be frozen with the mixture of the condensation and temperature drop. If this has happened use WD-40 or lock de-icer. Do not use a windscreen de-icer it may damage your key lock box. 
Don’t worry - it doesn’t damage your key lock box.
If all of the above doesn’t work, your unit may need replacing.

If you require any further support, you can email our friendly team at support@wolflok.com.

Question 8

I have forgotten or lost my code, what should I do?

Accepted Answer

Sorry to hear that you have forgotten your code.
Unfortunately, we don’t hold any codes for the key lock boxes neither your local supplier. All units are sold uncoded. Additionally, being a security item, they do not have any master/reset code facility. 
The code is controlled by those who set it and any other third parties who required knowledge of it (Neighbours, family & friends, doctors etc).

To help remember the code, the following points may help:
Each number can be used up to 4 times in your code.
We advise using 6 numbers with at least one repeating number for the code.
You can enter the code in any order.

Question 9

My relative has passed away but hasn’t left the code, what can I do?

Accepted Answer

Unfortunately, we don’t hold any codes for the key lock boxes neither your local supplier. All units are sold uncoded. Additionally, being a security item, they do not have any master/reset code facility. 
If your relative was in receipt of care, there is a possibility that the company/local authority/ doctor behind this will have taken note of the code last used in the key lock box. We would advise reaching out to them.
You may also wish to check in with neighbours to see if they were made aware of any codes for this unit.

If the above is not successful, this means you will not be able to make use of this key lock box. The removal of a locked key lock box would need to be performed by someone with cutting equipment (local handyman or locksmith).

Question 10

How to use

Accepted Answer

Unfamiliar with using a key lock box?
View our handy 'how to use' guide here.

Wolflok Resources

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Wolflok

Wolflok Pro

Browse Frequently Asked Questions

The open dial just keeps turning, what do I do?

How to set my code?

I have the code, but cannot open my key lock box

I have moved into a property and there is a key lock box, but we don’t know the code?

I don’t have the code; how do I remove the key lock box from the wall?

What if my key lock box freezes shut?

The clear button is stuck, what are my next steps?

I have forgotten or lost my code, what should I do?

My relative has passed away but hasn’t left the code, what can I do?

How to use

Not found the answers you were looking for?

Get in touch with our friendly customer service team.
*Please note, replies can take up to 3-5 working days.

Wolflok Resources

Browse Product Specific Resources

Wolflok

Wolflok Pro

Browse Frequently Asked Questions

The open dial just keeps turning, what do I do?

How to set my code?

I have the code, but cannot open my key lock box

I have moved into a property and there is a key lock box, but we don’t know the code?

I don’t have the code; how do I remove the key lock box from the wall?

What if my key lock box freezes shut?

The clear button is stuck, what are my next steps?

I have forgotten or lost my code, what should I do?

My relative has passed away but hasn’t left the code, what can I do?

How to use

Not found the answers you were looking for? Get in touch with our friendly customer service team. *Please note, replies can take up to 3-5 working days.

Not found the answers you were looking for?

Get in touch with our friendly customer service team.
*Please note, replies can take up to 3-5 working days.